Customer Feedback Form |
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| 1. Your telephone call was handled promptly and professionally. |
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| 2. Our instaltion crews were courteous and well groomed. |
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| 3. Our service technician’s work area was left neat, clean, and orderly. |
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| 4. Our service technician was knowledgeable, capable, and answered all questions to your satisfaction. |
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| 5. The service, repair or installation was completed to your satisfaction and is working as expected. |
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| 6. Overall, the experience of working with J & A Heating & Plumbing was pleasant, and made you feel good. |
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| 7. Have we, in any way, fallen short of our goal of providing extraordinary service to you? Please explain. (Call us right away if there is something requiring immediate attention.) |
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| 8. Based on your experience with our company, would you recommend J & A Heating & Plumbing to a friend or neighbor as an excellent service company. |
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| If “Yes”, please
ask your friend or neighbor to mention your name when
they call for service so we may thank you appropriately
for your referral. |
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| If “No”, please tell us exactly what is concerning you and how we may regain your trust and confidence. |
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9. Our goal is to serve you so well that you’ll be a J & A Heating & Plumbing
“Customer for Life”. If there were one thing we could do better to serve you in the future, what would that be? |
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| 10. What prompted you to call us? (Check any that apply) |
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| Has our comfort advisor complete the follow up call?
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| Can we be of further assistance? |
| I would like information on: |
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| Best time to call: |
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| Invoice #:
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| Name:
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| Email:
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| Phone:
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